Effective: February 7, 2025

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www.solutionsbyjeanne.com (the "Site") is owned and operated by Jeanne Valeros.

Jeanne Valeros can be contacted at:
hello@solutionsbyjeanne.com
(604) 562-3785
New Westminster, BC V3M 0K4

Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

1. The personal data we will collect;

2. Use of collected data;

3. Who has access to the data collected;

4. The rights of Site users; and

5. The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent
By using our Site users agree that they consent to:

1. The conditions set out in this Privacy Policy; and

2. The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

1. First and last name;

2. Email address;

3. Phone number;

4. Address; and

5. Payment information.

This data may be collected using the following methods:

1. Completing a contact form or questionnaire;

2. Signing a Client Service Agreement; and

3. Submitting payment.

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect when the user performs certain functions may be used for the following purposes:

1. Communication; and

2. Fulfilling a service obligation.

Who We Share Personal Data With
Employees/Sub-Contractors
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties
We may share user data with the following third parties: (1) Stripe; and (2) Wave.

We may share the following user data with third parties only when submitting credit card payment.

We may share user data with third parties for the purposes of processing payment.

Otherwise, Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases: (1) If the law requires it;

(2) If it is required for any legal proceeding; (3) To prove or protect our legal rights; and (4) To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data
User data will be stored until the purpose for which it was collected has been achieved.

Additionally, we may retain personal information for up to three (3) years after the completion of rendered services for client management purposes, allowing us to efficiently assist clients should they require our services again. During this period, data may be archived in a secure storage system with restricted access. After three years, the data will be securely deleted or anonymized unless legal, regulatory, or contractual obligations require further retention.

How We Protect Your Personal Data
To ensure your security, we utilize the strongest available browser encryption and store all data on servers within secure facilities. Our employees, contractors, and freelancers are bound by strict confidentiality agreements, with any breach resulting in the immediate termination of their working relationship.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Children
We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Jeanne Valeros
jeanne@solutionsbyjeanne.com
(604) 562-3785

How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data:

You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking "unsubscribe" at the bottom of any email or sending us an email directly.

Cookie Policy
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

Functional cookies
Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;

Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc; and

Targeting cookies
Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you.

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Jeanne Valeros, at:
jeanne@solutionsbyjeanne.com
(604) 562-3785